FAQ

Worood would love to answer your Frequently Asked Questions (FAQs)

So, we've compiled a list of your frequently asked questions to provide you with quick and easy answers!

Q: What does Worood offer ? 
A: At Worood , we are dedicated to bring you the essence of Luxury and Authenticity in every product range. Our product lines feature precisely woven Cotton Modal (Plain/Printed) Hijabs complemented by finely crafted Hijab Accessories , all designed to elevate your fashion preferences.

 

Q: What are the available payment options when making a purchase ?
A: Worood offers you the flexibility to select your preferred payment method. We accept Card payments, PayPal, ShopPay for total amount payments.

For more convenience to our dear customers, we also offer installment options like AfterPay & PayPal (Pay in 4)

 

Q: How long does it take to receive my order ?
A: Expect your order to arrive within 3-7 Working Days through DHL worldwide shipping (Excluding weekends & Holidays in the Destination Country)

 Kindly note that:
Our hardworking team invests a great effort to meet these delivery timelines. However, we kindly ask for your understanding during periods of restocks and new product launches when we experience high volumes of orders that might result in slight delays in delivery timeframes.

 

 

Q: What will I find in my Worood package ?
A: Normally , your order's items are packaged in a box that holds up to two scarves. However, if you would like each item to be boxed separately or wrapped as a gift, we welcome your special requests and we kindly ask you to leave a note during the checkout process.

 

Q: What is Worood's Return & Exchange Policy ?
A:

  1. Eligibility for Returns & Exchanges:

    • Items must be returned or exchanged within 30 days from the date of purchase.
    • Items must be unused, unwashed, and in their original condition with all tags and packaging intact.
    • Due to hygiene reasons, certain items (such as hijab pins, undercaps, and other accessories) are non-returnable and non-exchangeable unless faulty.

  2. Process:

    • To initiate a return or exchange, please contact our Customer Service Team at [customer.support@woroodglobal.com] with your order number and reason for return/exchange.
    • Once approved, you will receive a Return Authorization Number (RAN) and detailed instructions on how to return your item(s).

  3. Refunds:

    • Refunds will be processed within 10 business days upon receipt and inspection of the returned item(s).
    • Refunds will be issued to the original payment method.
    • Original shipping fees are non-refundable.

  4. Exchanges:

    • If you wish to exchange an item, please specify the new item(s) you would like to receive.
    • We will ship the exchanged item(s) to you once we receive and inspect the original item(s).
    • If the desired exchange item is unavailable, we will issue a refund.

For more details please check the (Refund & Exchange Policy) page section on the Website [https://woroodglobal.com/pages/refund-exchange-policy]

 

Q: Where can I submit my suggestions &feedback?
A: Your satisfaction will always be our top priority, so we genuinely appreciate sending us your feedback and suggestions via our Email:[customer.support@woroodglobal.com] or through Instagram/Facebook DMs.

 

Q: When are we available to answer your inquiries ?
A: Our team is always happy to assist you Everyday from (7am - 8pm) UTC. If you have any inquiries or order edits, you can reach us out through our Instagram, Facebook page or by sending an email at [customer.support@woroodglobal.com].