Frequently Asked Questions
About Worood
WOROOD is a modest fashion house reimagining inclusivity through transforming art into fashion. WOROOD blends heritage and contemporary artistry to craft pieces that endure in elegance and meaning. Each design is a quiet dialogue between tradition and innovation, where fashion becomes a form of expression. At its foundation are artistically crafted scarves, niche creations that reflect the house’s creative identity and refined sensibility. With meticulous craftsmanship, grounded tones, and timeless silhouettes, WOROOD embodies the quiet power of women everywhere: graceful, confident, and unapologetically individual.
At WOROOD,every scarf begins as a piece of art. From the intentional fabric selection to the refined finishing and precise stitching, each detail reflects true craftsmanship and a dedication to timeless design. Every piece is thoughtfully created to embody creativity, quality, and understated sophistication.Beyond its artistry, WOROOD Scarves are designed to balance elegance with everyday comfort. Lightweight, breathable, and carefully constructed, they are made to suit long hours of wear across all seasons, complementing modern lifestyles with effortless grace.
Fabrics & Materials
WOROOD scarves are made from premium fabrics, including modal, bamboo, and 100% natural silk (Grade 6A). Each fabric is selected for its comfort, breathability, and suitability for different lifestyles and occasions.
Modal scarves are lightweight, soft, and breathable, making them ideal for everyday wear and long hours.Bamboo scarves are also lightweight and breathable, offering comfort especially in warm climates.Silk scarves are crafted from 100% natural Grade 6A silk, offering a smooth texture and refined elegance for special occasions. Silk scarves are not satin and are sourced directly from natural silk fibers.
Yes. Both modal and bamboo scarves are lightweight, breathable fabrics designed to provide comfort throughout the day, making them suitable for everyday wear and warm climates.
Silk is a 100% natural fabric derived from silk fibers. Satin is not a fabric, but a weaving technique that can be applied to different materials. WOROOD Silk scarves are crafted from 100% natural Grade 6A Silk, offering a refined texture, natural sheen, and timeless elegance.
Everyday Wear & Styling
Yes. WOROOD scarves are designed for everyday use, offering soft textures, breathable fabrics, and fluid drape that remain comfortable throughout the day.
WOROOD Scarves can be styled in simple, elegant ways for work or daily outings using light wraps or relaxed draping for effortless comfort and style.
Modal & Bamboo scarves are ideal for travel as they are lightweight, easy to style, and comfortable for long hours.
At WOROOD, our modal and bamboo scarves are designed to carry you comfortably through a full day, from your morning commute to long hours at work or university, and even into your evening outings. Their lightweight feel, breathability, and soft drape make them perfect for all seasons, whether in warm weather or during colder days, keeping you polished and comfortable from sunrise to night.Our silk scarves, on the other hand, are best suited for elegant occasions and refined styling, when you want a more elevated, luxurious WOROOD finish to your look.
Orders
To place an order, simply add your desired items to the cart, enter your shipping details, choose your preferred payment method, and proceed to checkout. Before completing your purchase, you’ll be asked to review and acknowledge our store policies. Once confirmed, your order will be successfully placed.
Yes, you can place an order as a guest. However, to earn loyalty points and track your order history, we recommend creating an account before checkout.
Log in to the My Account section on our website to view your order status and tracking details.
To cancel your order, please contact us within 24 hours of placing it at Care@woroodglobal.com.Kindly include your cancellation request along with your order number.
Once you reach the Thank You page and receive a confirmation email, your order is confirmed
If your order is still unfulfilled, you can request to change the address or mobile number by contacting us at Care@woroodglobal.com. However, once the order is fulfilled or shipped, certain edits may not be possible. We recommend reaching out as soon as possible for any modifications.
You can update your personal information by logging into My Account and selecting Profile to edit your details. If an order has already been placed, please contact us at Care@woroodglobal.com for assistance.
Shipping and Delivery
All orders are carefully prepared and processed once received, excluding weekends and official holidays.During new collection launches or periods of high demand, processing times may be slightly extended to ensure the highest quality standards.
We offer Express Shipping, with delivery completed within 3–7 business days, depending on your location.
Once your order ships, you will receive a confirmation email with a tracking number. You can track your shipment through your WOROOD account or directly on the courier’s website.
Yes, a signature may be required to ensure safe and secure delivery. / For security reasons and to ensure the delivery reaches you.
Shipping fees are calculated at checkout based on your delivery address.
Yes: Free shipping on orders above $130
Yes. International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer and are not included in product or shipping prices
If an order is refused and returned to us, the following will be deducted from your refund:$29.9 original shipping fee.$29.9 return shipping fee.Any customs or import-related charges incurred
Return & Exchange Policy
Returns are accepted within 14 days of delivery, provided the item is:Unworn, unwashed, and in original condition.Returned with tags attached.Placed in the original WOROOD box
Please email Care@woroodglobal.com.with:Your order numberClear photos of the item.Reason for the return.Once approved, return instructions will be shared with you.
es. The following fees will be deducted:$29.9 original shipping fee.$29.9 return shipping fee.Any applicable customs or re-import fees
Please contact us within 2 days of delivery at Care@woroodglobal.com., including:Your order number.Clear photo(s) of the defect.A brief description.Once reviewed, we will offer either a refund or an exchange.
Yes. WOROOD reserves the right to reject returns that do not meet our policy conditions, including items that are used, washed, damaged, or missing original packaging and tags.
Gift Card
All gift cards purchased from our online store do not expire. You will receive this information once you acquire a gift card.
All of the credit on the gift card or credit note is required to be used in one transaction. An online gift code cannot be used in-store. All gift cards purchased are non-refundable.
No, we do not charge any interest on credit card payments. Any interest is imposed only by your bank.
Packaging Instructions
Each order is presented in WOROOD’s signature luxury packaging, with every piece carefully wrapped in parchment paper, placed in a branded box, and finished with a ribbon.
International orders are shipped in one luxury box to help reduce shipping fees and customs duties.
Yes. An additional box can be requested for a $5 fee. Please note that extra boxes may result in higher customs duties, depending on your destination country.
Loyalty and Referral Program
You're in! Simply create an account and purchase while signed in, and you'll automatically become a valued member of our loyalty program. For more sweet details, visit: LINK
Every time you place an order while logged in, follow us on social media, share a product review, or participate in other fun activities, you'll collect points toward exclusive perks. Find all the delightful details here: LINK
Log in to your account, go to the rewards pop-up, and convert your points into discount codes to use at checkout. Find all the delightful details here: LINK
our points balance can be viewed once you sign in, both in your account and in the rewards pop-up. Find all the delightful details here:LINK
Loyalty points are valid for 6 months from the date they are earned. Once redeemed and converted into a discount code, the code will remain valid for 1 month.
Share your referral link with friends. When your friend uses the referral link and places their first order of 195$ or more, you both receive a reward worth 50$.Find all the delightful details here:LINK
As the referrer, once your referral receives their order, you will receive a voucher worth 50$. The voucher can be redeemed on a future order with a minimum value of 195$.
Birthday rewards are available starting from the Silver tier. To make sure you receive your reward points in time for your special day, just add your birth date to your account at least 30 days before your birthday.
If your points were not added to your account, please contact us at Care@woroodglobal.com, and our team will assist you.
Customer Support
You can reach out to us anytime at Care@woroodglobal.com. ou can also reach us via chat on our site WhatsApp through 01140194300
Care, Quality & Confidence
We recommend hand washing in cold water, gently only. Avoid machine washing or using bleach to protect the fabrics.
We recommend ironing only on low heat, ensuring the scarf’s weave and beauty remain intact.
Yes. With proper care, WOROOD Scarves retain their softness, drape, and shape over time.
We recommend hand washing in cold water, gently only. Avoid machine washing or using bleach to protect the fabrics.
For the best results, we recommend lightly misting your perfume onto your scarf from a slight distance while you're wearing it.
Lay it flat to dry, away from direct sunlight
To preserve its elegance, store your scarf flat and untied.
