Shipping And Return Policy
1. Shipping And Delivery
At WOROOD, we are committed to delivering your pieces with care, elegance, and efficiency. Each order is handled with precision to reflect the high standards and refined aesthetics of our brand.
2. Packaging
Each order is presented in WOROOD’s signature luxury packaging, thoughtfully designed for an exceptional unboxing experience.
3. Order Cancellation
• Orders may be canceled within 24 hours of placement, provided they have not yet been fulfilled.
• To cancel, please contact: care@woroodglobal.com
4. Shipping Methods & Costs
5. Customs & Duties
• International customers are responsible for any customs duties, taxes, or import fees.
• These charges are not included in product or shipping prices and may vary by country.
6. Refused Deliveries
If an order is refused and returned to us, the following will be deducted from the total refund:
• $29.95 original shipping
• $29.95 return shipping
• Any customs or import-related charges incurred
7. Return And Refund Policy
We hope you love your WOROOD pieces. Should you wish to return an item, our policy ensures a smooth and transparent process.
8. Defective Items
If your item arrives with a defect, please contact us within 2 days of delivery.
Email care@woroodglobal.com with:
• Order number
• Clear photo(s) of the defect
• A brief description
Once reviewed and approved, we will offer either a refund or an exchange.
Refunds are processed to your original payment method. Bank processing times may vary.
9. Important Notes
• WOROOD reserves the right to reject any return that does not meet the conditions outlined in our return policy.
• Items that are used, washed, damaged, or returned without their original packaging and tags will not be accepted.
• Refund timelines may vary depending on your bank or payment provider.
• For international orders, pieces are packaged in a single luxury box to reduce shipping and customs fees. If an additional box is requested, a $5 fee will apply, and customs duties may increase based on the destination country.
• If an order is refused at delivery, the original shipping cost, return shipping fee, and any customs charges will be deducted from the refund.
• WOROOD is not responsible for packages marked as delivered by the courier but not received by the customer.