Refund & Exchange Policy

 

Refund & Exchange Policy for Modal Scarves

At WOROOD, we strive to provide our customers with the highest quality luxury hijabs and an exceptional shopping experience. To ensure your satisfaction, we offer a straightforward and fair Refund & Exchange Policy.

Returns & Exchanges

  1. Eligibility for Returns & Exchanges:

    • Items must be returned or exchanged within 15 days from the date of purchase.
    • Items must be unused, unwashed, and in their original condition with all tags and packaging intact.
    • Due to hygiene reasons, certain items (such as hijab pins, under caps, and other accessories) are non-returnable and non-exchangeable unless faulty.

  2. Process:

    • To initiate a return or exchange, please contact our Customer Service Team at [customer.support@woroodglobal.com] with your order number and reason for return/exchange.
    • Once approved, you will receive a Return Authorization Number (RAN) and detailed instructions on how to return your item(s).

International Returns & Exchanges

  1. International Returns:

    • Items must be returned or exchanged within 15 days from the date of purchase.
    • Customers are responsible for all return shipping costs (shipping Cost + home country return duties costs).
  2. International Exchanges:
    • Due to high shipping costs, international exchanges may not be feasible. We suggest returning the item for a refund and placing a new order for the desired item.
    • Customers are responsible for shipping costs for the new item.

Faulty or Incorrect Items

  1. Faulty/Defected Items:

    • If you receive a faulty item, please contact us immediately at [ customer.support@woroodglobal.com] with your order number and details of the defect.
    • We will provide a replacement or full refund, including return shipping costs.

  2. Incorrect Items:

    • If you receive an incorrect item, please contact us at [ customer.support@woroodglobal.com] with your order number and details.
    • We will arrange for the correct item to be sent to you and cover the return shipping costs for the incorrect item.

International Duties Returns

If you wish to return an item, we do not refund international prepaid duties and taxes paid at the time of checkout for Delivered Duties Paid (DDP) orders or duties and taxes paid at the time of customs entry for Delivered Duties Unpaid (DDU) orders. Contact your local customs office to obtain your tax refund. We do not offer exchanges for International orders at this time. Only a refund minus the shipping costs incurred at the time you placed your order. 

General Conditions

  • Sale items are final sale and cannot be returned or exchanged.
  • Gift cards are non-refundable.
  • Our policy is subject to change without notice. Please review our policy periodically for updates.

 

Refund, Exchange, Cancellation, and Quality Guarantee Policies for (Silk Scarves)

One-Year Quality Guarantee

We guarantee that your Worood silk scarf will remain free from defects one year after your purchase. This guarantee can cover any issues related to the scarf’s quality to ensure your complete satisfaction.

Conditions Applicable

The guarantee does not cover damages resulting from misuse, improper care, or regular wear and tear. In cases of defects from the specified reasons, the one-year guarantee will be declared void.

For this reason, we highly encourage you to follow the care instructions provided within the package.

Contact Us

In case your Worood Silk scarf encounters any quality issues within the one-year guarantee period, please contact our customer support team for further assistance.

We are highly dedicated to ensuring you enjoy the timeless sophistication of every pure silk scarf for years to come.

Exchange and Refund Policy

Exchanges and refunds are unavailable for this product.

In the case of manufacturing defects, customers are entitled to a full refund or exchange. During the exchange or refund procedure, the customer must provide the original invoice of the order.

After receiving the order, our experts will assess whether the defect is applicable under the one-year guarantee policy. The quality control inspection can take up to 7 business days.

Cancellation Policy

You can cancel your purchase within 12 hours of your purchase. Otherwise, cancellations are not applicable.

For any questions or concerns regarding our Refund & Exchange Policy, please contact our Customer Service Team at [customer.support@woroodglobal.com]. We are here to assist you and ensure your satisfaction with every purchase.