Shipping & Delivery Policy

 

Our team wraps every order with love to ensure your satisfaction and carefully ships it to your doorstep.

 

International Express Shipping Duration:

Expect your order to arrive within 3-7 Working Days through DHL Worldwide Express Shipping (Excluding weekends & Holidays in the Destination Country

Please Note that:

    • If you are not home to accept your package, the carrier will assess whether it is safe to leave. If not, contact the Local Courier to arrange redelivery or pick up your delivery at the local post office.
    • We are not responsible for lost or stolen packages. If your package is delivered by the courier with proof of delivery and you did not receive your package, then you must file a complaint with your local courier.

     

    Taxes & Duties 

    • Please note taxes and duties may be charged for international orders.
    • The prices within the online store do not include relevant overseas duties and other customs charges you may incur. These costs are imposed by your local customs office and are outside of our control. Please familiarize yourself with your country's customs charges and levies before placing an order. 
    • All applicable customs and import duties and fees, taxes, and any other charges are the responsibility of the customer,even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.
    • If a package is refused & returned back to us, the cost of the return shipping/import fee and any additional fees will be deducted from any refund due to the customers. 
    • If you wish to return an item, we do not refund international prepaid duties and taxes paid at the time of checkout for Delivered Duties Paid (DDP) orders or duties and taxes paid at the time of customs entry for Delivered Duties Unpaid (DDU) orders. Contact your local customs office to obtain your tax refund. We do not offer exchanges for International orders at this time. Only a refund minus the shipping costs incurred at the time you placed your order. 
    • Rest assured, we strive to ensure a smooth and efficient shipping process. However, please understand that customs policies can vary widely from country to country, and it is the customer's responsibility to comply with any applicable customs requirements.

     

    Kindly Note that:
    Our hardworking team puts in a great effort to meet these delivery timelines. However, we kindly ask for your understanding during restocks and new product launches, when we experience high volumes of orders that might result in slight delays in delivery timeframes.